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 Eastholme Surgery are merging services with Heaton Moor Medical Group.


The merger will happen on Monday 12th March 2018, if you wish to make an appointment or speak with a member of the team after this date, please call 0161 432 0671. Eastholme phone number will divert to Heaton Moor Medical Centre for  the next 3 months.


All Eastholme staff will merge with Heaton Moor Medical Group staff, if you wish to see the same clinician please ask the receptionist at the time of booking.




Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

We are always at looking at new ways of improving our service to you and with this we always welcome any constructive suggestions.

We operate a practice complaints procedure as part of an NHS complaints system, which meets national criteria. Please ask staff for further details.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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