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Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

We are always at looking at new ways of improving our service to you and with this we always welcome any constructive suggestions.

If you are not happy with any aspect of our practice or service, please contact Laura, our Practice Manager or any of the Partners who will deal with your concerns.

We operate a practice complaints procedure as part of an NHS complaints system, which meets national criteria. Please ask staff for further details.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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